We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. If you decide you would like to return your item, we offer a 14-day returns period from the date of delivery, entitling you to a full refund or exchange.
To make a return, please contact us by email. on concierge@m-onogram.com or phone on 1300 137 810 to register your return. After receiving confirmation from a member of our Concierge team, items may be returned via courier.
All returns must be consulted with Monogram beforehand and include a returns reference which should be included with the item prior to being sent back. Items must be returned in their original "as sold" condition. Items which are sold with a Monogram tag, must be returned with the tag still attached to the item. If the tag is removed from the item or if the tag is damaged, the item cannot be returned under this return policy. As part of our returns procedure, all items have to be inspected by our in-house experts (e.g. watchmakers for watches) to verify and confirm the original "as sold" condition of such item. Any deviation from the original condition which results in a value decrease of the item (e.g. scratch or missing box), will be deducted from the amount due to the client. We cannot accept the return of items that have been engraved, altered or personalised. Monogram will provide a full refund or exchange should you receive a faulty item or if you are unsatisfied with your purchase. This does not apply to faults or damages caused by neglect, accident or misuse.
Your payment will be refunded, excluding the delivery cost, upon the safe receipt of the items, and following inspection at the earliest possible opportunity and confirmation sent to you via email, but please allow up to 5 working days for funds to show in your account. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured.
