Yes - we are an independent business and we have no affiliation with the brands that we present for sale. All trademarks and copyrights remain with the original manufacturer.
We accept all major credit cards and we also offer our customers an option for After Pay dependant on the value of the item and your individual credit limit.
For more expensive items we offer our customers the option of payment by direct bank transfer - please contact our Concierge team for more details.
All of our products carry a 100% money back authenticity guarantee. Prior to sale all goods must pass a 3 stage authenticity check. We are also a verified Entrupy business that utilises state of the art AI based authenticity checks.
Yes - we are PC1 compliant which provides the highest possible level of security for all your details and transactions.
We rate the condition of all watches, accessories and handbags on a scale out of 10. If we mark an item as 10/10 this means it is in unworn condition complete with all manuals, box, and manufacturers warranty (details of which will be specified in the description).
Please note that due to our high quality standards we only carry items that rate 7/10 or higher.
Simple - All of our prices give you a direct comparison to the Recommended Retail Price of that item from the manufacturer - or an estimate of RRP in the case of older or vintage items. This allows you to clearly see the potential savings for buying pre loved.
Yes - for our customers based in Sydney at our CBD showroom. Please note this is strictly by appointment only.
Yes - if we do not have your desired product in stock we can source it for you. Simply contact our Concierge team to learn more.
No - and we never will. Monogram is built on the promise of excellent service , uncompromising quality, guaranteed authenticity and placing our customers first. This simply cannot be delivered on eBay.
Yes- Simply contact our Concierge Team and they can organise additional images or videos upon request.
Simple - we offer a consignment service - after you approve your estimate , we will collect , clean & restore your items then have them professionally photographed and listed for sale with our large database of eager buyers. Funds are deposited to you upon the sale of your item minus our commission
With consignment sales we cover 100% of the insurance and shipping costs.
Please contact our Concierge team via phone , email or direct message and they will handle the entire process for you.
Our rates are very competitive which means you get to retain more of your hard earned money .
Consignment Commissions are :
Under $1,000 - you are paid 80% of the final sale value of your item.
Over $1000 - you are paid 85% of the final sales value of your items.
Items over $5,000 - commission is brokered based on the value and number of items consigned.
All sales are subject to a $25 fee for the cost of producing an Authentication Certificate.
We accept most leading brands which include - Chanel , Louis Vuitton , Hermes , Givenchy , YSL , Gucci , Prada , Goyard , Valentino , Fendi & Dior.
For fine timepieces we accept - Rolex , Panerai , Breitling , Omega , Patek Philippe , IWC , Jaeger-LeCoultre , Blancpain , Audemars Piguet & Cartier.
If you wish to sell an item simply contact our Concierge team for assistance.
Yes - 100% safe. We insure your goods from the moment they leave your door and we hold comprehensive insurance for all of our stock so rest assured your precious items are safe with us.
We use a portfolio of Australia's leading courier services including Aramex , Star Track Express , Fast Way and Australia Post.
Not currently - our preference is to ensure we provide the best possible service to our customers here in Australia.
All our products ship within 24 hours and packages are normally delivered within 48 hours.
We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. If you decide you would like to return your item, we offer a 14-day returns period from the date of delivery, entitling you to a full refund or exchange.
To make a return, please contact us by email. on firstname.lastname@example.org or phone on 1300 137 810 to register your return. After receiving confirmation from a member of our Concierge team, items may be returned via courier.
All returns must be consulted with Monogram beforehand and include a returns reference which should be included with the item prior to being sent back. Items must be returned in their original "as sold" condition. Items which are sold with a Monogram tag, must be returned with the tag still attached to the item. If the tag is removed from the item or if the tag is damaged, the item cannot be returned under this return policy. As part of our returns procedure, all items have to be inspected by our in-house experts (e.g. watchmakers for watches) to verify and confirm the original "as sold" condition of such item. Any deviation from the original condition which results in a value decrease of the item (e.g. scratch or missing box), will be deducted from the amount due to the client. We cannot accept the return of items that have been engraved, altered or personalised. Monogram will provide a full refund or exchange should you receive a faulty item or if you are unsatisfied with your purchase. This does not apply to faults or damages caused by neglect, accident or misuse.
Your payment will be refunded, excluding the delivery cost, upon the safe receipt of the items, and following inspection at the earliest possible opportunity and confirmation sent to you via email, but please allow up to 5 working days for funds to show in your account. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured.
Yes - a product can be exchanged for an item of identical value within the 14 day returns period. This may involve a partial refund or require additional funds based on the price of the goods exchanged.
All sales over $1,000 receive complimentary Express Shipping using our Premium Courier Services.
All sales under $1,000 also receive Express Shipping using our Premium Courier Services however there is a discounted charge of $25.
Yes - we are pleased to partner with Afterpay the worlds leading payment service - simply choose Afterpay at checkout.
Yes - we offer you a payment plan for any item in store tailored to your budget and timeframe.